Short version: Once production begins on a billing period, that period is non-refundable. If we fail to deliver what was agreed, we will make it right through revisions, a replacement piece, or a credit toward future work — not a cash refund. All plans require 30 days written notice to cancel. We do not issue refunds for delivered work, work in progress, or partially used billing periods.
Every piece of content goes through a multi-stage quality pipeline before delivery. If you're not satisfied with a delivered piece, we will work with you to resolve it through revisions, a replacement piece, or a credit toward future work.
All monthly retainer plans are billed in advance at the start of each billing cycle.
A 50% deposit is required before work begins and is non-refundable once work has started. The remaining 50% is due upon delivery of the first draft. If we fail to deliver within the agreed timeframe without prior communication, you may request a full refund of amounts paid.
We will issue a full or partial refund or credit in the following circumstances:
We do not issue refunds when:
Before requesting a refund, we ask that you allow us to complete the revision rounds included in your plan. Starter: 1 round per piece. Growth: 2 rounds per piece. Scale: Unlimited rounds. Revisions are delivered within 24 hours of your request.
Email growth@auralabs.info with the subject line "Refund Request" including: your name and business name, the content piece(s) in question and delivery date, a description of the issue, and the resolution you're seeking. We will respond within 3 business days. Approved refunds are processed within 7–10 business days via the original payment method.
Please contact us at growth@auralabs.info before initiating a chargeback. We will work with you to resolve billing disputes quickly and fairly. Chargebacks initiated without prior contact may result in suspension of service.
Aura Labs · growth@auralabs.info · auralabs.info